FREQUENTLY ASKED QUESTIONS

01. What is RailRecipe?

Authorised IRCTC E-Catering Partner RailRecipe is an e-catering brand owned by Amiure International Pvt. Ltd. RailRecipe boosted up in the come around of demand for hot and healthy online food in train trip across India. We provide train passengers with 400+ FSSAI approved restaurant prepared food for a good travel experience in the train journey. We are the best popular trademark to provide service food on the train. One can order online food in the train via RailRecipe Website or Application. Authorised IRCTC E-Catering Partner RailRecipe offers food in train at more than 350+ railway stations. Equipped with the endeavour of providing the best food in trains, RailRecipe connects train passengers with healthy food on the train. RailRecipe also offers group order in the train for group travelers of Indian Railways.

02. Can I start food ordering from my favorite restaurant?

It is smooth to order food in train with Authorised IRCTC E-Catering Partner RailRecipe website. Just enter your 10 digit PNR number which you can see on your e-ticket or counter ticket like e.g. 6745413767 and click on Order Now; then choose boarding station, the website will display the station name with RailRecipe partner restaurant and its food menu. Select the food items to order food in train and add them to cart. Then the website will reach to the next payment page where available options are Debit/Credit Card, Net banking, Paytm/Phonepe/GooglePay, UPI and COD(Cash On Delivery). Select any payment method and place your order. You will receive order confirmation SMS and email for the same. You will enjoy your meal on your train seat.

03. How do I make redemption for the food I order from RailRecipe?

Authorised IRCTC E-Catering Partner RailRecipe offers all basic payment modes to comfort train passengers while order food in train. Comfortably, anyone can choose to pay with online options via Credit card, Debit Card, Net banking from all Major Banks and Paytm, Phonepe and Google Pay wallets and Pay (COD)Cash On delivery.

04. Is there any food in train delivery extra charge?

No, RailRecipe food in train delivery service is free. We deliver the food in train without any delivery charge. So, train passenger can enjoy FSSAI approved restaurant prepared food in train.

05. Is there any booking Fees?

No, there is no booking charge for orderingfood in train.

06. Can I get food in train any time?

Train passengers can order food in rail from 6 AM to 11 PM every day while travelling in train. Place your food order in train from 6 AM to 11 PM. One can order Breakfast from 6 AM to 12 PM, Lunch 12 PM to 5 PM and Dinner 5 PM to 11 PM.

07. How can I cancel my online food order in train?

Train Passengers can cancel their order up to the order cut-off time. Food orders can be cancelled by calling on 8448440386. Just tell your phone number and order ID to cancel the food order. RailRecipe will not be able to cancel any order after order threshold time, which is usually one hour before the arrival of train at the delivery station.

For cancellations made up to 2 hours before threshold time, and you have paid in advance online, the paid amount would be refunded without any cancellation charges within 5-7 days. For cancellations made between 2 hours and order threshold time, and you have paid in advance online, RailRecipe will refund with the full amount without any cancellation charges within 5-7 days.

08. What should I do in case of any issue with my food order in train?

In such cases, you can call at our customer care for help and support. You can call us on the number mentioned 8448440386 and you will be connected to our one of RailRecipe customer care executives who will resolve your order related problem. You may also reach RailRecipe with issues and food pictures on our Official Whatsapp Number @6287022786 or you can mail us @ support@railrecipe.com. Responses are really quick! So don’t worry about your complaints with RailRecipe Traveler delight is our motto and we are always looking forward to hearing from our end-users!!

09. How can I order for group travel?

If you are travelling in group and need to order meal for group travel in train, reach RailRecipe via our group order request or on call at 6287022786 , and you can also send us your request by providing few information about your journey on Authorised IRCTC E-Catering Partner RailRecipe website’s https://www.railrecipe.com/group-order

10. Can I order food in train with Train Number?

Yes, you can order online food in train with Train Number or Train Name. You need to select Order via Train Number option and Enter the Train Number Or Train name then select your journey date and you will be able to browse all the available restaurants between your train’s route. Now select your desired station > restaurant > food and click on Order Now. For more information please visit https://www.railrecipe.com/how-to-order-food-in-train

11. Can I order food in train with Station Name?

Yes, Train passengers can order food via station name. You need to select Order via Station option then select your journey date and you will be able to see all the available restaurants at that particular station you’ve chosen. And now you can select a restaurant and place order for your favorite food and get it delivered to your seat.

12. Will I get my food in train order when the train is delay?

Authorised IRCTC E-Catering Partner RailRecipe tracks your live train status to ensure we can deliver you a fresh hot and healthy meal at your train berth. In case your train is delayed by more than 3 hours, RailRecipe troubleshooting executive will call to confirm if you are still interested in receiving your food order. In case your train is scheduled to reach the delivery station beyond restaurant operational timings (usually 6 AM to 11 PM), your food order in train will be automatically cancelled and Authorised IRCTC E-Catering Partner RailRecipe’s customer care executive will inform you.

13. I don’t have access to the net in train. Can I still use RailRecipe order food in train services?

Yes! Call Authorised IRCTC E-Catering Partner RailRecipe at 8448440386 and book your food order in train. The Authorised IRCTC E-Catering Partner RailRecipe representative will help you to book your order offline. They will ask your 10 digit PNR number to check the live train status and other journey details like your seat and coach, after that, the representative will assure you with the complete details of the order and you will receive a confirmation message of your order. Train Passengers can pay cash on delivery for meal order placed through the phone calls

14. Can I Order food in Express/Superfast Trains?

Yes! Irrespective of any Express and Superfast Train’s passengers can order online food in train with PNR number. After entering the PNR number, you can check the meal options and make an order easily in few easy steps.

15. When will my food order in train get delivered?

If a train passenger is looking for food order updates in train with RailRecipe, here as a faster way to keep yourself updated:

1. Enter Your Order ID : Every food order with RailRecipe has a unique order ID which is sent to the traveler’s mobile number via SMS on the number used while placing the order. In order to track your food order in train with RailRecipe, you need to enter the same.

2. Enter Your Mobile Number: The number used to place order needs to be entered in order to track the food order.

3. Get Status of Your Food Order in Train: As soon as you hit the submit button, you will receive updates of your food ordered in the train with the real-time status as:
Placed
Accepted
Cancelled
Un-Delivered
For more information visit: https://www.railrecipe.com/track-order

16. What if my money is deducted and I didn’t receive any confirmation message of order food in train?

In this instance, call RailRecipe customer care support and confirm whether the food order is placed or not. Due to network issues, there can be a delay in receiving the order confirmation SMS. Don't worry! There as a 100% chance that the order is placed from RailRecipe will be delivered at your train seat.

17. How can I order food in train through RailRecipe App?

You can order food in train via Authorised IRCTC E-Catering Partner RailRecipe App. You can go to Google play store and download the Authorised IRCTC E-Catering Partner RailRecipe app. Then you can choose any options Order via PNR or Order via Train No or Order via Station and place your order.

18. How to order food in train during lockdown?

One can order food in train via RailRecipe Official Mobile App or Website during lockdown. RailRecipe ensures you to deliver fresh and quick food delivery in train during lockdown across major railway stations.

19. How to order food delivery in train during Covid?

You can do unlimited order online for food delivery in train journey across India. Our Restaurant Partners makes sure that Safety Precautions While food delivery on train.

Amidst Covid pandemic, we have laid down strict procedures for our food delivery channels in order to ensure that food delivery in train is safer than ever before. Some of the precautions which we have undertaken include:

  • Regular Temperature check for the delivery persons.
  • Complete sanitization of cutleries and dinning essentials.
  • Ensure Contact less delivery of food from FSSAI approved restaurants.
20. How can i book meals through RailRecipe Website?

One can easily order food on the train journey through IRCTC Authorised E-Catering Partner RailRecipe Website :

  • Open RailRecipe Websitehttps://www.railrecipe.com
  • Feed in Your PNR/Train Number:One can enter their 10 digit PNR or Train Number. This helps us to fetch your train route and other journey details.
  • Select Station:Select station from the station list where you would like to have your lunch or dinner.
  • Customize Your Menu:Add your favourite food to the cart and place your food order.
  • Proceed to Checkout:You can pay online or opt for COD (Cash on Delivery). order.
  • Enjoy Your Food:Get your Food delivered at your train seat. Enjoy your food at your berth! order.
21. How can I order Jain Food On Train Journey?

Just follow simple steps to order Jain food on train Journey with RailRecipe:

  1. Navigate to “Jain Food” option
  2. Enter your 10-digit PNR number
  3. Select the boarding station where you want jain food delivery in the train
  4. Choose any restaurant from options
  5. Chose special Jain thali from the menu enlisted.
  6. Apply Jain food coupons (if available) for availing a discount on your Jain food ordering in trains.
  7. Pay using cash on delivery or choose from any of the online payment methods including net banking, UPI, wallets, credit card, or debit card.
  8. Your food will be delivered at your train seat on your chosen boarding station through contactless delivery.